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Returns and Refunds
Our Returns Policy
It's OK to change your mind. If you don't love what you've ordered from Jules P Home, you can return it for up to 30 days after delivery but please note that you are responsible for the costs of returning the items to us unless we delivered the item to you in error.
All return items must have original tags and packaging; and have not been installed, used, or modified. Jules P Home reserves the right to not accept any goods that have been returned in poor condition or poorly packaged.
Refunds
We will give you a full refund of the price of any Jules P Home goods that are returned with proof of purchase. We will refund you by the same method as your original payment for products.
What if My Order Arrives Damaged?
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts via My Account. For instructions on how to do so, please see Ordering Replacement Parts.
We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is dispatched by One Man Bulky or Two Man Home Delivery, please note the important instructions below
- Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery.
- If we cannot replace any missing parts within a reasonable timescale, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your item is due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.